OPEN MON-THUR 10am - 8pm FRI & SAT 10am - 9pm SUN 11am - 6pm

Shipping Policies

Clouds Vape Shop offers WORLD WIDE SHIPPING.  Orders will be processed and shipped within 24hrs (excluding weekends) upon receipt.  

All orders placed before 4pm EST (excluding weekends)  will go out same day.

All FedEx Ground orders as per FedEx shipping policies are picked up the following day the order was placed. (excluding weekends) .

You as the consumer must be aware of your local laws and regulations for Electronic Cigarette devices, accessories and E-Liquids.  We will fulfill our obligations and ship your order to the location you specify after payment has been received, however Clouds Vape Shop is not liable for any seizures of your package. 

Because the cost of shipping is based on weight of goods and destination, shipping fees can be calculated before checking out by entering destination province and postal code/zip code near the bottom of the cart page (you must have at least one item in your cart).

Clouds Vape Shop has a policy which disallows us from shipping online credit card orders to addresses other than the billing address or PO Box addresses. This is a fraud prevention measure, since this industry suffers some of the highest rates of online credit card fraud.

If the scenario of a different billing address and shipping address applies to your order you will be contacted via email with further instructions and information which will be required.

Proof of age (19 or older) will be required on all shipments.

All packages are shipped via CanadaPost, FedEx, or DHL. It is Clouds Vape Shop's responsibility to package and ship all items that are purchased, however, we do not have control over the package once it has shipped. Clouds Vape Shop is not responsible for lost, damaged, partially missing, delayed, or undelivered shipments. However, we will do our best to contact the carrier to resolve your case on your behalf.

Clouds Vape Shop's fulfillment of shipping obligation ends once the product is shipped out, and is not responsible for errors or delays caused by the delivery service.

Shipping services are provided at your expense to deliver the products sold by www.cloudsvapeshop.com to your address.


Clouds Vape Shop's fulfillment of shipping obligation ends once the product is shipped out, and is not responsible for your region's importation laws. You, the customer, as the importer of these products, are solely responsible for the importation of the products you order, and you must be aware of your own region's/territory's prohibitions and allowances for importing said products, as well as taxes, duties, and brokerage fees associated with bringing these products into your region. Clouds Vape Shop will not be held responsible for your lack of knowledge regarding your country/county/city/province/state/territory/region importation laws. In the event of seizure, the importer is solely responsible for recovering the items, if possible.